Purpose and status
These terms explain the core conditions that apply when a business submits a merchant application, requests a directory listing or seeks access to the OnlineMall Sydney marketplace. Package inclusions, fees, commissions, campaign placements and final account approval are confirmed during onboarding and may also be governed by a separate merchant agreement.
Application and approval
Submitting an application does not guarantee approval or publication. OnlineMall Sydney may verify business details, request supporting information, approve or decline an application, return content for changes, limit access, or suspend a listing where reasonably required for quality, security, legal or marketplace-management purposes.
Accurate business and product information
Vendors are responsible for ensuring that their business details, products, services, prices, stock, availability, delivery timeframes, claims, images, licences and policies are accurate, current and not misleading. Material changes should be provided promptly.
Orders, fulfilment and customer service
Unless expressly agreed otherwise, the vendor is responsible for accepting and fulfilling its orders, providing the advertised product or service, communicating with customers, managing delivery or collection, and responding to customer issues within a reasonable time.
Returns, cancellations and consumer rights
Vendors must publish and follow clear delivery, return, cancellation, warranty and complaint procedures. Vendor policies must not exclude rights that customers have under applicable law, including rights that cannot lawfully be limited or excluded.
Fees, commissions and packages
Displayed merchant package prices are in Australian dollars and include GST unless clearly stated otherwise. Paid setup fees are due when invoiced. Monthly package fees, marketplace commissions, payment-processing costs, campaign charges or other commercial terms are administered separately as confirmed during onboarding. Promotional placement, content support and campaign inclusion depend on the selected package, timing, asset quality, availability and approval.
Payment confirmation and activation
A payment reference or uploaded bank confirmation does not by itself establish that payment has cleared. Paid merchant accounts, public directory listings, welcome materials and marketplace setup remain pending until an authorised administrator verifies cleared funds. OnlineMall Sydney may request further payment evidence, correct an allocation error or reverse an activation made on false, mistaken or dishonoured payment information.
Invoices, receipts and electronic communications
Tax invoices, payment acknowledgements, receipts, onboarding instructions and account notices may be issued electronically to the email supplied in the application. Vendors must keep that email current and promptly report an invoice, receipt or account notice they believe is incorrect.
Content and permissions
Vendors must only supply logos, photographs, videos, descriptions, trademarks, testimonials and other material they own or are authorised to use. By supplying approved content, the vendor permits OnlineMall Sydney and its related channels to display, format and promote that content for marketplace, directory and agreed campaign purposes.
Privacy and customer information
Vendors must protect account credentials and use customer information only for authorised order fulfilment, support, legal compliance or another purpose clearly permitted by the customer. Vendor applicants should also read the Vendor Privacy Policy.
Rewards and promotions
Any Lifestyle Rewards offer, discount, bonus, referral arrangement or promotional claim must be approved before publication and must clearly state eligibility, timing, limits and redemption conditions. Rewards points or credits are subject to the applicable program rules and are not represented as cash, bank deposits or legal tender.
Suspension and termination
OnlineMall Sydney may remove content, pause sales access, suspend or terminate a vendor account where there is suspected fraud, non-payment, repeated fulfilment failure, unsafe or prohibited content, misuse of customer information, material policy breach or another reasonable marketplace risk. Outstanding orders, fees, refunds and legal obligations remain the vendor’s responsibility.
Changes and contact
These terms may be updated as the marketplace, packages, technology and legal requirements change. Material commercial terms will be confirmed during onboarding. Questions can be directed to info@onlinemallsydney.com or through the contact page.